Performance

How we’re performing

This section shows how we’re performing and how well we’re delivering services for our customers.

Tenant Satisfaction Measures

• To see our Tenant Satisfaction Measures (TSM) results, visit our TSM page. The TSMs are a set of measures that tell you how well we’re doing at providing quality homes and services.

Media releases

• View the latest news published by Ability Housing.

Complaint Performance

• The Annual Complaints Performance and Service Improvement Report provides information about how we handle complaints, our compliance with the Housing Ombudsman’s Complaint Handling Code, and our complaints performance between April 2024 and March 2025
• We also carry out a self-assessment against the Housing Ombudsman’s Complaint Handling Code.
• You can also view our Landlord Performance report on the Housing Ombudsman’s website.

Maintenance work

• Our performance in delivering repairs and maintenance services is also highlighted in our Annual Review.

CQC Ratings

• View our services registered with the CQC and their ratings on our CQC page.

Number of evictions and temporary tenant decants

During this reporting period, we managed 1 eviction case and no temporary tenant decants.