News
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Tenant Satisfaction Measures (TSM) Survey Results 2023/24
9 Dec 2024The tenant satisfaction surveys include questions which have been set by the Housing Regulator, which are specifically designed to measure how Ability, as a Landlord, is doing.
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Ability News – Winter 2024
1 Oct 2024There has been a lot going on at Ability in the last few months. In this edition, we look at some of the highlights – and how we are working closer with our residents to support them.
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Survey 2023 – Care & Support – ‘Customers like what we are doing’
24 Jun 2024In 2023, we surveyed our customers and family members/appointees to ask their opinions about the Care & Support we provide.
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Housing Association Repairs – Customer Handbook 2024
13 May 2024This handy guide gives tenants a list of the repairs covered by the Ability Housing Association repair service, as well as the time it should take to visit your home to address the repair, and a whole host of other useful support.
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Survey 2022 – Care Support – ‘You like what we are doing’
14 Dec 2023In 2022, we surveyed our customers and family members/appointees to ask their opinions about the Care & Support we provide. […]
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Ability has committed to be Disability Confident
28 Oct 2022Ability Housing Association has joined the Disability Confident Employer scheme.
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Ability Annual Report 2020-21
27 Sep 2022Heartfelt thanks to all our residents for working with us so constructively throughout the year.
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The Ability Annual Report – 2020
11 Apr 2019The support of all our residents was fantastic and greatly appreciated, and together we managed.
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Our Annual Report with exciting news and views is published
10 May 2018The annual report looks back on an exciting year full of challenges and achievements.
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Our latest Annual Report is now available
19 Apr 2017For the first time, we have combined our reports to customers and stakeholders into one document.
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Operations Directorate update
6 Jan 2017Time to look back briefly before we launch into 2017…