News
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Annual Report Published
18 Mar 2025Ability Housing Association has continued to enhance services for residents and customers over the past year. Despite financial challenges, the organization maintained high-quality housing and care services, achieving a 95% satisfaction rate in care and support.
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Complaints performance and service improvement report
20 Dec 2024This report representative of our commitment to look beyond the circumstances of an individual complaint and look at what wider service improvements can be made as a result of learning from complaints.
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Tenant Satisfaction Measures (TSM) Survey Results 2023/24
9 Dec 2024The tenant satisfaction surveys include questions which have been set by the Housing Regulator, which are specifically designed to measure how Ability, as a Landlord, is doing.
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Ability News – Winter 2024
1 Oct 2024There has been a lot going on at Ability in the last few months. In this edition, we look at some of the highlights – and how we are working closer with our residents to support them.
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Survey 2023 – Care & Support – ‘Customers like what we are doing’
24 Jun 2024In 2023, we surveyed our customers and family members/appointees to ask their opinions about the Care & Support we provide.
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Housing Association Repairs – Customer Handbook 2024
13 May 2024This handy guide gives tenants a list of the repairs covered by the Ability Housing Association repair service, as well as the time it should take to visit your home to address the repair, and a whole host of other useful support.
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Survey 2022 – Care Support – ‘You like what we are doing’
14 Dec 2023In 2022, we surveyed our customers and family members/appointees to ask their opinions about the Care & Support we provide. […]
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Ability has committed to be Disability Confident
28 Oct 2022Ability Housing Association has joined the Disability Confident Employer scheme.
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Ability Annual Report 2020-21
27 Sep 2022Heartfelt thanks to all our residents for working with us so constructively throughout the year.
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The Ability Annual Report – 2020
11 Apr 2019The support of all our residents was fantastic and greatly appreciated, and together we managed.
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Our Annual Report with exciting news and views is published
10 May 2018The annual report looks back on an exciting year full of challenges and achievements.
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Our latest Annual Report is now available
19 Apr 2017For the first time, we have combined our reports to customers and stakeholders into one document.
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Operations Directorate update
6 Jan 2017Time to look back briefly before we launch into 2017…