Policy Library

We want to be open and clear about how we run your housing service and look after your home. On this page you can read the rules, policies, and standards we follow – from how we handle repairs and safety to how we manage rents and complaints. All of our policies are regularly reviewed to make sure we are giving you the best service possible. If you need any of these documents in large print, another language, or a different format, or if you can’t find what you are looking for, please let us know and we will be happy to help.

1. Building, Fire & Safety Management

• Landlords Fire Safety Policy

• Gas Safety Policy

• Electrical Safety Policy

• Water Safety Policy

• Landlords Asbestos Policy

• Health and Saftety Policy

• CCTV Policy

2. Tenancy, Rents & Lettings

• Allocations Policy

• Tenancy Management Policy

• Abandonment and Temporary Absence Policy

• Financial Hardship Support Policy

• Decant Policy

• Void Management Policy

3. Property Maintenance & Asset Management

• Asset Management Strategy

• Tenants Alteration and Improvements Policy

• Sustainability Policy

4. Resident Wellbeing, Care & Community

• Complaints Policy

• Safeguarding Adults Policy

• Anti-Social Behaviour Policy

• Managing Unacceptable Behaviour Policy

• Estate & Neighbourhood Management Policy

• Pet Policy

5. Governance, Procurement & Corporate Strategy

• Modern Slavery Statement