Our commitment

We are committed to creating and developing a positive approach to customer service, where the views and opinions of customers and colleagues are placed at the centre of everything we do.

We aim to create an environment where excellent customer service is seen as essential to the management and delivery of our services. We will also create a consistent, high performing, ‘can do’ customer service culture.

Customer feedback

If you are one of our customers, we want to hear your ideas and suggestions, so we can give you the best service possible.

You can tell us what you think by:

• talking to your Support Worker or Housing Services Officer
• sending an email to contact@ability-housing.co.uk
• writing to us at: Ability, The Coach House, Gresham Road, Staines, TW18 2AE, or
• completing our complaints and compliments form.