Survey 2023 – Care & Support – ‘Customers like what we are doing’
Published: 24 Jun 2024
In 2023, we surveyed our customers and family members/appointees to ask their opinions about the Care & Support we provide.
People were asked to respond too:
| Ability staff help me feel safe in my home | 95.95% said Yes |
| There is some flexibility in the way I receive my support as sometimes I don’t want to stick to a fixed plan | 91.89% said Yes |
| I feel that staff listen to me and I feel comfortable discussing and planning my support with them | 95.95% said Yes |
| If I am not happy I know who to talk to | 94.59% said Yes |
| Staff know what is important to me and how I like to live my life | 95.95% said Yes |