Our vision and values
“For people who want to live more independently to regard Ability as their first choice provider of housing, care or support services.”
At Ability, ‘to live more independently’ means customers having more choice and control over their lives, and having equal access to housing, mobility, health, employment and community involvement.
At Ability, being ‘first choice’ requires total customer satisfaction. To achieve this, we recruit people who share our values and we train and support colleagues to work always with a positive ‘can-do‘ attitude.
We focus on ability not disability
We focus on what each person can do – on their ability – rather than what they can’t do. We work together with our customers to help them overcome barriers to their own personal independent living goals.
We engage actively for feedback
We engage actively with our customers, colleagues and partners to seek feedback that helps us to understand how we can improve what we do and how we do it.
We value differences
We respect and value the individuality of each person. We believe that differences are strengths and that diversity enriches our lives and communities.
We demonstrate integrity
We encourage a culture of openness, honesty and personal accountability. We respond to a challenge by asking ourselves what we can do to help and by always delivering on our promises.